About this role
Databricks has a vacancy for the role of Senior Manager, Global Premier Support in Mountain View, California; Plano, Texas; San Francisco, California. The listing was posted on Sep 15, 2026. PakkiNaukri collects this listing from the employer's own posting and re-checks it — the employer's full description and the application itself are on the original listing, linked from this page.
From the employer's listing (short excerpt)
CSQ227R21
As a leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents.
The impact you will have:
Hire, onboard, and develop a top-tier team of Designated Support Engineers (DSE)
Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs.