About this role
Excelsior Group ME has a vacancy for the role of Client Services Manager in Dubai, UAE. This is a full-time position. The listing was posted on Oct 28, 2026. PakkiNaukri collects this listing from the employer's own posting and re-checks it — the employer's full description and the application itself are on the original listing, linked from this page.
From the employer's listing (short excerpt)
We are seeking a dynamic and experienced Client Services Manager to join our team in Dubai. In this role, you will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving client satisfaction and retention in a fast-paced and competitive environment.
Responsibilities:
- Develop and maintain strong relationships with key clients to understand their needs and business objectives.
- Oversee the delivery of services to clients ensuring high-quality standards are met consistently.
- Coordinate with internal teams to address client requirements and resolve issues promptly.
- Monitor client satisfaction levels and implement strategies to enhance the overall client experience.
- Prepare and present regular reports on client performance, feedback, and service improvements.
- Identify opportunities for account growth and collaborate with sales and marketing teams to maximize revenue.
- Lead, mentor, and develop the client services team to achieve departmental goals and professional growth.
- Bachelor's degree in Business Administration, Marketing, or a related field.