About this role
Datadog has a vacancy for the role of Enterprise Customer Success Manager in Tokyo, Japan. The listing was posted on Dec 3, 2025. PakkiNaukri collects this listing from the employer's own posting and re-checks it — the employer's full description and the application itself are on the original listing, linked from this page.
From the employer's listing (short excerpt)
As an Enterprise Customer Success Manager, you will be responsible for driving the healthy adoption and positive experience of some of Datadog’s largest and most strategic customers.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through to maturity.
Own and project manage the on-boarding process for new customers.
Discover, own and manage the customer’s success plan.
Ensure consistent alignment with decision makers on the impact of their investment in Datadog.
Proactively build and maintain targeted relationships with people of influence throughout the customer base.
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal).
Monitor and analyze usage trends to uncover potential renewal opportunities and risks.
Act as the primary owner of customer adoption and health.